Clientsupport & Backoffice

Do you need assistance with Client Support, or Backoffice? At The Hospitalitist we trust our employees to deliver service and hospitality at a higher level. Not only within hospitality, but in every organization where guest- and client contact is central. Having good contact is so important, especially now. You want to utilize the opportunity to make a good first impression. That is one of our strengths.

Client Support Representative

Client support representative has an important role as is it the first touchpoint for clients with your organization. This is not meant for everyone. Therefore, you do not just choose the next best to speak to your customers. Our team will ensure that the role of Client Support Representative will be perfectly preformed. Your Client Support Representative will eventually make a fan from a client and will ensure that the contact will be of real value.

Backoffice Employee

Also, when there is no guest contact, you want to be hospitable at all times while also leaving a professional impression. You can rely on this service when having a Backoffice Employee via The Hospitalitist. From Recruiting and selection to HR-administration, whichever administration task you want to take on, we will help you find the suitable employee. With The Hospitalitist, your Backoffice requirements will be completely taken care of.

More hospitality within your front- and backoffice?

Do you want a service culture within your organization? Partner up with The Hospitalitist. With our pile of knowledge and experience you will know for sure that outstanding hospitality will be offered. Are you curious to know how we could help? Please read below.

Recruitment & Selection

More than 65% of matches made by recruiters do not last longer than 1 year. This is because the real success of the match is determined by the guidance that the employee and organization receive in the first period. This is what The Hospitalitist does; making an inventory of which profiles are needed, recruiting the right employees with these profiles and supervising them during the first period. The fit between an employee and your organization determines how successful the match is. The objective of your organization is our starting point. Afterwards, we jointly determine which way of working best suits this: temporarily employment, secondment, hiring or a combination of these.

Training & coaching

In a world that is constantly changing, it is a must to continuously develop your organization and your employees, so that you can continue responding to these ongoing changes. Training and coaching are continuously given to our own employees. Personal and organizational development is a permanent part of The Hospitalist’s business operations. The knowledge and experience we gain with this are also available for you. We like to think along as a human capital partner and make a proactive plan for the continuous development of your organization and employees.

Planning & operations

In this sector, there are two options: running or standing still. You have to deal with peak loads. You do not prefer working with multiple parties. These all work different, which is not consistent for your desired result. The Hospitalitist will arrange this for you. We have the people and the network. If necessary, we contact our preferred partners. No extra work for you, but the result you expect. We are also more than happy to take a look at your operational processes. How can processes be faster, better and cheaper? Getting optimal results with a team, that is what The Hospitalitist is all about.

HR Administration

HR and administration are often seen as necessary but are not popular parts of the business operations. The Hospitalitist does not look at “human” as a resource, but as capital; human capital, basically. As a Human Capital Partner, we look at which investments you can make and how to maximize the result quickly and sustainably. How administrative processes lead to better communication and thus better business results is what The Hospitalitist can do with and/or for you.

Cases

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Swapfiets

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Allerhande

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Jouw case

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